Attention: The SIMON Member Portal is no longer valid. Please register a new BPA Account on the IAFF MERP Member Portal by clicking SIGN UP
Please note: BPA is open Monday-Friday, 8:30am-4:30pm PT (11:30am-7:30pm ET). If the lines are busy, your call will be returned in the order it was received. Calls will be returned within 24 hours (open business days only).
Contact Phone - 1 (844) 353-7839 and Local# 1 (213) 406-2370
Email - IAFFMERP@bpabenefits.com.
If you do not see an ACH deposit in your account on Friday, July 25, 2025, please check again on Monday, July 28, 2025.
NOTE: You will be able to view your claims status and amount paid under your claims tab on the member portal as of Friday.